Frequently Asked Questions
You may print your tickets or show e-tickets at the door.
Please call us at (334) 386-9100.
Yes, a limited number of same-day tickets are available for purchase at the Legacy Museum. We suggest you purchase tickets online in advance of your visit.
No. While your timed entry ticket to the Legacy Museum is valid only for the time and date on the ticket, you can use that ticket to visit the National Memorial and Freedom Monument on any date.
Just ask a staff member for a re-entry wristband when you exit the museum.
Refunds and changes are not guaranteed. Please email firstname.lastname@example.org with your order number, reason for request, and your desired date and time change.
There are three separate sites: the Legacy Museum, the National Memorial for Peace and Justice, and Freedom Monument Sculpture Park.
The museum features many interactive components, and visitors spend 3-5 hours on average at the museum. Visitors spend 1-2 hours on average at the memorial, and we suggest you plan to spend 1-2 hours at the monument.
When planning a visit with children, we encourage taking into account the estimated time you plan to spend at each site. If you are concerned about preparing children to engage with the subject matter, we recommend reviewing our website and exercising your discretion.
All three sites are located within walking distance of each other in downtown Montgomery, Alabama. It’s a 20-minute walk from the museum to the memorial and a 15- to 20-minute walk from the museum to the monument. Free shuttles run between the three sites every 15 minutes.
Yes. All three sites are accessible to people with disabilities. Visit our Accessibility page for more information.
We do not allow video or audio recording at the Legacy Sites. Photographs are not permitted inside the museum and visitors are asked to turn their cell phones completely off while inside the museum. Visitors to the memorial and monument are welcome to respectfully document their experience with still photography using a cell phone or hand-held digital camera.
We welcome groups of all sizes and can help you with planning a group visit of 25 or more people. Visit our Groups page for more information and please contact us if you’re planning a group visit.
To purchase group tickets that best fit your group’s specific needs and itinerary, please call us at (334) 386-9100, email us at email@example.com, or complete our Group Reservations form. The online ticketing system limits ticket purchases to no more than 24 tickets and tickets are nonrefundable.
Yes. Several venues of different sizes are available for groups to reserve in advance. Visit our Groups page for more information.
Yes. We have learning materials and resources for schools and other groups. Please visit our Groups page for more information.
The Legacy Sites are self-guided experiences. Private tours are not permitted.
Please visit our Press Policies page here.
Please visit EJI’s website for information about our Community Remembrance Project.