Frequently Asked Questions
Do I have to print out my tickets?
You may print your tickets or show e-tickets at the door.
What if I have trouble using your online ticketing?
Please call us at (334) 386-9100.
Can I purchase a ticket in person?
Yes, a limited number of same-day tickets are available for purchase at the Legacy Museum. We suggest you purchase tickets online in advance of your visit.
Do I have to visit all three sites on the same day?
No. While your timed entry ticket to the Legacy Museum is valid only for the time and date on the ticket, you can use that ticket to visit the National Memorial and Freedom Monument on any date.
How do I get a re-entry pass for the Legacy Museum?
Just ask a staff member for a re-entry wristband when you exit the museum.
Can I get a refund on my ticket or change the date or time?
Refunds and changes are not guaranteed. Please email [email protected] with your order number, reason for request, and your desired date and time change.
How many locations are part of the Legacy Sites?
There are three separate sites: the Legacy Museum, the National Memorial for Peace and Justice, and Freedom Monument Sculpture Park.
How long will it take to go through the sites?
The museum features many interactive components, and visitors spend 3-5 hours on average at the museum. Visitors spend 1-2 hours on average at the memorial, and we suggest you plan to spend 1-2 hours at the monument.
Are the sites appropriate for children?
When planning a visit with children, we encourage taking into account the estimated time you plan to spend at each site. If you are concerned about preparing children to engage with the subject matter, we recommend reviewing our website and exercising your discretion.
How far apart are the three Legacy Sites?
All three sites are located within walking distance of each other in downtown Montgomery, Alabama. It’s a 20-minute walk from the museum to the memorial and a 15- to 20-minute walk from the museum to the monument. Free shuttles run between the three sites every 15 minutes.
Are the sites wheelchair accessible?
Yes. All three sites are accessible to people with disabilities. Visit our Accessibility page for more information.
Am I allowed to take photos or videos at the sites?
We do not allow video or audio recording at the Legacy Sites. Photographs are not permitted inside the museum and visitors are asked to turn their cell phones completely off while inside the museum. Visitors to the memorial are welcome to respectfully document their experience with still photography using a cell phone or hand-held digital camera. Photographs are not permitted at Freedom Monument Sculpture Park, except at the entrance and at the National Monument.
How do I plan a group visit?
We welcome groups of all sizes and can help you with planning a group visit of 25 or more people. Visit our Groups page for more information and please contact us if you’re planning a group visit.
I need to buy 30 tickets but the online ticketing won’t let me. What do I do?
To purchase group tickets that best fit your group’s specific needs and itinerary, please call us at (334) 386-9100, email us at [email protected], or complete our Group Reservations form. The online ticketing system limits ticket purchases to no more than 24 tickets and tickets are nonrefundable.
Do you have meeting spaces available for my group to reserve?
Yes. Several venues of different sizes are available for groups to reserve in advance. Visit our Groups page for more information.
Do you have background materials for my group to read before our visit?
Yes. We have learning materials and resources for schools and other groups. Please visit our Groups page for more information.
Do you offer guided tours?
The Legacy Sites are self-guided experiences. Private tours are not permitted.
What are your policies for reporters, photographers, press, and other media?
Please visit our Press Policies page here.
How can I get involved in community remembrance work?
Please visit EJI’s website for information about our Community Remembrance Project.